Privacy Policy

Effective Date: June 23, 2026

Lumera Skin Clinique (“Lumera Skin Clinique,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our services.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Appointment preferences
Messages submitted through our contact forms
Information provided during consultations or appointment requests

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Pages visited
Date and time of website visits
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Schedule and manage appointments
Respond to inquiries and customer service requests
Provide consultations and requested services
Send appointment confirmations and reminders
Improve our website and client experience
Process payments when applicable
Comply with legal and regulatory obligations
Send promotional communications when you have provided consent

3. SMS & Email Communications

If you opt in through our website or during the booking process, you consent to receive:

Transactional Messages

These may include:

Appointment confirmations
Appointment reminders
Service updates
Follow-up care instructions
Account notifications

Marketing Messages

With your consent, we may send:

Special promotions
Exclusive offers
New treatment announcements
Clinic news and events

Message frequency may vary. Standard message and data rates may apply.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or by contacting us directly. You may opt out of SMS messages by replying STOP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service or messaging platforms, is permitted solely to support our business operations.

4. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our website.

Cookies may help us:

Remember user preferences
Analyze website traffic
Improve website performance
Measure marketing effectiveness

You can modify your browser settings to refuse cookies, although some website features may not function properly.

5. Third-Party Services

We may use trusted third-party providers to operate our website and business, including:

Website hosting providers
Appointment scheduling software
Payment processors
Email communication platforms
Analytics providers
SMS communication services

These providers only receive information necessary to perform their services and are expected to protect your information appropriately.

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose personal information only when:

Required by law
Necessary to comply with legal obligations
Protecting our legal rights
Working with service providers who assist in operating our business
You have provided your consent

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide requested services
Maintain business records
Meet legal and regulatory requirements
Resolve disputes and enforce agreements

Once information is no longer required, it is securely deleted or anonymized whenever reasonably possible.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.

10. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable
Request deletion of personal information where legally permitted
Ask questions regarding our privacy practices

Requests may be submitted using the contact information below.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

The revised version will become effective immediately upon posting on this website, and the “Effective Date” above will be updated accordingly.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Lumera Skin Clinique

1216 Stanley Street
Montreal, Quebec, Canada

Email: info@lumeraskinclinique.com

Phone: +1 (514) 208-0226

Business Hours:

Monday – Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 3:00 PM
Saturday: Closed
Sunday: 9:00 AM – 7:00 PM