Terms & Conditions
Last Updated: June 23, 2026
Welcome to Lumera Skin Clinique. These Terms & Conditions govern your use of our website and services. By accessing this website or booking an appointment, you agree to comply with the following terms. If you do not agree with these terms, please refrain from using our website or services.
1. Acceptance of Terms
By using this website, scheduling an appointment, or receiving services from Lumera Skin Clinique, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Medical Disclaimer
The information provided on this website is intended for general educational and informational purposes only and should not be considered medical advice, diagnosis, or treatment.
Results from aesthetic and skincare treatments vary from person to person based on individual skin type, lifestyle, medical history, and adherence to aftercare instructions. No specific outcome or result is guaranteed.
Clients should consult with a qualified healthcare professional regarding any medical concerns before undergoing treatment.
3. Appointments and Consultations
Appointments may be scheduled online, by phone, or through our contact forms.
All treatments are subject to an individual consultation and assessment. Lumera Skin Clinique reserves the right to decline or modify any treatment if it is determined that the procedure is not appropriate for the client’s condition or medical history.
4. Pricing and Payments
Service prices are displayed in Canadian Dollars (CAD) and may change without prior notice.
Payment is due at the time services are provided unless otherwise agreed. We accept approved payment methods available at our clinic.
Promotional offers, discounts, and packages cannot be combined unless specifically stated.
5. Cancellation and Rescheduling
Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
Late cancellations or missed appointments may be subject to cancellation fees in accordance with our clinic policies. Repeated no-shows may require prepayment for future bookings.
6. Client Responsibilities
Clients agree to:
- Provide accurate and complete personal and medical information.
- Inform the clinic of any changes in health conditions, medications, or allergies.
- Follow all pre-treatment and post-treatment instructions provided by our professionals.
- Arrive on time for scheduled appointments.
Failure to disclose relevant information may affect treatment outcomes and client safety.
7. Gift Cards and Promotions
Gift cards, promotional credits, and special offers are non-refundable and cannot be exchanged for cash unless required by applicable law.
Expiration dates and specific terms may apply to promotional offers and treatment packages.
8. Website Content
All content on this website, including text, graphics, images, logos, videos, branding, and design elements, is the property of Lumera Skin Clinique or its licensors and is protected by applicable copyright and intellectual property laws.
No material may be copied, reproduced, distributed, or used without prior written permission.
9. Third-Party Links
Our website may include links to third-party websites for informational purposes. Lumera Skin Clinique does not control or endorse the content, privacy practices, or policies of those websites and is not responsible for their content or services.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Lumera Skin Clinique, its owners, employees, practitioners, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from:
- Use of this website
- Reliance on website information
- Delays or interruptions in service
- Individual treatment outcomes
- Technical issues beyond our control
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
11. Privacy
Your use of this website is also governed by our Privacy Policy. By using our website or submitting information through our forms, you consent to the collection and use of your information in accordance with that policy.
12. SMS and Email Communications
By voluntarily providing your contact information and opting in, you consent to receive appointment confirmations, reminders, service updates, and promotional communications from Lumera Skin Clinique.
Message frequency may vary. Standard message and data rates may apply. You may unsubscribe from marketing communications at any time by following the instructions included in the message or contacting us directly.
13. Minors
Certain treatments may only be provided to individuals who have reached the age of majority or who have obtained appropriate parental or legal guardian consent, subject to applicable laws and clinic policies.
14. Changes to These Terms
Lumera Skin Clinique reserves the right to modify or update these Terms & Conditions at any time without prior notice. Updated versions will become effective immediately upon publication on this website.
Continued use of the website or services constitutes acceptance of any revised Terms & Conditions.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict of law principles.
16. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Lumera Skin Clinique
1216 Stanley Street
Montreal, Quebec, Canada
Phone: +1 (514) 208-0226
Email: info@lumeraskinclinique.com